[How-to] - Submit Claims via Help Center

Order Errors / Mis Shipments

Provide the PO/SO information and a detailed description.  The PO and/or SO is required.

Defective out of the box - for returnable product that is defective when received

Required fields: 

 - PO or Sales Order number on which the defective unit was purchased.

 - Description of the defect

 - Model or Part Number

Warranty (Tavant) Claims - for warranty repairs or defective product replacements

Machine Claims (complete tools/hoists/motors/etc.) require the complete "Item" part number.

• Note:  "Configured" product like Hoists, Winches, Assembly Tools do not always have all the possible configurations loaded.  In this case, use a generic part number for the model series; for example:  C/CLK, C/MLK, ELK, C/QE2, C/QE4,  Excel spreadsheet of generic part numbers

Parts Claims (repair parts/batteries/accessories) require the component part number (eg. battery, housing, kit, accessory)

Warranty Claim Required Fields

• Model or Part Number:  typically found on the product nameplate
• Purchase Date:  date the end customer purchased the product (supported by proof of purchase)
• Date of Failure
• Work Order Number:  Service Center reference.  This will appear on the Credit Memo.
• Invoice Number:  Service Center reference number.
• Parts Replaced / Installed:  enter each part on a separate line in the following format "part"::"quanity".  Example:  231C::1.
• Causal Part:  part that most likely caused the failure.
• Fault Location:  Choose from the dropdown.
• Fault Found: Choose from the dropdown
• Operation:  Choose type of work done from the dropdown; example:  Repair, Replace.
• Condition Found: Short description of the problem repaired.
• Work Performed:  Short description of the work done to repair the product.

Note:  Photos and documents can be attached to the claim request.