What's the best way to get logged in? What is single sign-on (SSO) and how am I impacted? Where should I look for guidance or troubleshooting assistance?
IRCX Instance of Zendesk // Support, Guide, Talk, Chat
PRIMARY URL for agents: https://ircx.zendesk.com/agent
ALTERNATE URL for all users: https://ircx.zendesk.com/access/normal
Password help for ALTERNATE is available HERE.
When the enterprise undergoes changes, issues can occur. Being familiar with the workaround will ensure agents are online quickly to minimize customer impacts.
Issues? Reach out to your local zSME or Admin for assistance.
June/July 2022 has the Signin SSO solution transitioning to Azure MFA. You can test
Troubleshooting your configuration:
Internal Reference (email ends in irco.com):