What's the best way to get logged in? What is single sign-on (SSO) and how am I impacted? Where should I look for guidance or troubleshooting assistance?
IRCX Instance of Zendesk // Support, Guide, Talk, Chat
PRIMARY URL (SSO enabled) for agents: https://ircx.zendesk.com/agent
ALTERNATE URL (bypasses SSO) for all users: https://ircx.zendesk.com/access/normal
Password help for ALTERNATE is available HERE.
When the enterprise undergoes changes, issues can occur. Being familiar with the workaround will ensure agents are back online quickly and minimize any impact to customers.
Issues? Reach out to your local zSME or Admin for assistance.
Effective September 12, 2022, the legacy SSO solution (CA Signin) transitioned to IR's secure, multi-factor authentication (MFA) solution, powered by Microsoft. You may hear it referred to as, "Azure MFA".
Troubleshooting your configuration: