Istore quick guide
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How do I request additional User IDs for my account?
- You can request additional user by emailing your dedicated Customer Experience Specialist with:
- First and Last Name,
- Role,
- Email address,
- Type of access (Placing orders or View orders only).
Can several users use the same IRPartner.net user-ID at the same time?
- No, the user-ID cannot be shared across concurrent users as this can result in loss of data integrity. Should a customer wishes access to IRPartner.net for multiple users, individual user-ID's have to be created. Multiple users can share single shopping carts.
Who do I contact if I am experiencing technical difficulties with IRPartner.net?
Issues should be reported individually to the helpdesk when possible
For example:
Please request a new password through by clicking on ‘forgot your username/Password information’ on the logon page.
- Contact your Customer Experience Specialist with below details:
- Steps taken to produce the problem,
- Message Error,
- Screen shot.
Price and Availability
- Make sure your Distributor Agreement allows you to purchase the product range the item is part of. If unsure, take a screenshot of the error message and email it to your Customer Experience Specialist.
The system does not display any price for the items in the catalog (not applicable to all Business Units)
- Contact your Customer Experience Specialist with below details:
- Steps taken to produce the problem,
- Message Error,
- Screen shot.
The system shows incorrect list prices or incorrect standard discounts or incorrect net prices under my account.
- Make sure your Distributor Agreement allows you to purchase the product range with the expected discount. If unsure, contact your Customer Experience Specialist.
The system doesn’t show extra discounts discussed with Sales.
- Please place a “Quote Request" with discussed prices.
- The Quote will be reviewed by your Customer Experience Specialist and submitted as a Sales Order once approved.
Order Entry
- Order Assistance is a shipment hold and should be used by the Distributor to inform the Customer Experience Specialist of any special requirement/instruction related to the Sales Order. The order will remain on hold until the Customer Experience Specialist reviews it and release it.
Quote Request: what is it?
- Quote Request should be used when a Distributor wishes to place an order with special price discount which has been discussed with the Sales Manager.
- The Quote will be reviewed by your Customer Experience Specialist and submitted as a Sales Order once approved.
What happens when I place a Quote Request?
- The Quote will be reviewed by your Customer Experience Specialist and submitted as a Sales Order once approved.
Shopping cart and shopping list: what are the differences?
Shopping cart is where a list of items picked up from IRPartner.net is saved. It will expire in 90 days. Unnamed current shopping cart will remain valid for 30 days. ?
- Price and item availability will be updated every time shopping cart is opened?
- Shopping list is where frequently used items are saved. It never expires.
Order Entry
I did not get an e-mail confirmation of my order. How do I know my order is placed?
- Click on Orders Tab,
- Select Track Orders link,
- Select relevant criteria to search for your order.
If the order is not found, please contact your Customer Experience Specialist (Order could have failed during submission).
- Make sure your Distributor Agreement allows you to purchase the product range,
- If unsure, please list the items that you are trying to add to the cart and email a screenshot to your Customer Experience Specialist.
I cannot proceed with my order in IRPartner.net, system does not react.
- Log out and log back in again,
- If the problem persists, please send an email with a screenshot to your Customer Experience Specialist.
- Check that you entered the correct item number and that you are in the correct store,
- If that is the case please send an email with the item number and store where you used direct item entry to your Customer Experience Specialist.
What shall I do if a systematic error message occurs during Order Entry?
- Log out and log back in again. If the problem persists, contact your Customer Experience Specialist with below details:
- Steps taken to produce the problem,
- Message Error,
- Screen shot.
Special Price
How enter an order with Special Pricing?
- Contact Sales Manager to get approval for your special price request,
- Once you receive approval, proceed to enter an order in IRPartner.net,
- Click on Checkout button,
- On “Order Review” page, click "Quote Request",
- Under "Assistance Information" > Enter a cart name and a summary of your request in “Comments” field,
- Under "Sales person" > enter the name of the approver,
- Under “Select line”:
- Reason > select "Special Price Approval",
- Special Price Code > Enter promotion code,
- Requested Price > Enter the price discussed with sales.
- Click on “Submit Request” button and inform sales and Your Customer Experience Specialist of the quote number. Quote will be reviewed and will be placed as an order once approved.
I created Quote Request for price approval but never received order confirmation email.
If you do not receive an email confirmation:
- First check Quote Status by clicking on Cart -> My Quotes.
If you see Quote number listed on that screen:
- Then Quote Review is still in progress by Pricing Team and the order has not been placed.
If the Quote does not appear on that list:
- Then most likely it has been converted to Order. You can check Order Status by using Orders -> Track Orders.
How do I ask for DN discount? Use Quote Request
- The DN Discount can be amended at the checkout,
- Instead of hitting the 'Place Order' button, click 'Quote Request' button,
- An additional form will be displayed for you to choose the items you wish to change the DN,
- Click 'Apply',
- On the subsequent screen select the Reason code of 'Special Price Approval' from the drop down list and then hit 'Submit Request'.
Dates
What are the differences between: Request Date, Promise Date and Schedule Ship Date?
- Customer Request Date (CRD):
Indicates the date customer is available to accept goods and invoice.
- Promise Date (PD):
Indicates the date when goods will be available for shipment based on system Lead Times.
- Schedule Ship Date (SSD):
Indicates the date goods are available to ship from our Warehouse.
How to specify different request dates on the same cart
- Proceed to checkout as normal, scroll down and select Ship to Multiple Locations,
- All items in the cart will be displayed,
- On requested Ship Date column select the preferred date for each line,
- Proceed as normal to place the order.
Search Functionality
I can't find an item I would like to add to my order.
- Contact your Customer Experience Specialist with below details:
- CCN Number/Part Number or any other product details,
- Message Error,
- Screen shot.
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